STORE POLICY

Customer Care

  1.  Fossil2Fuel regards every person who contacts them, for any reason whatsoever, to be a valued customer.

  2.  Fossil2Fuel is committed to providing the best customer service possible and will endeavor to process each inquiry as quickly as possible.

  3.  Fossil2Fuel are committed to providing our customers with high quality service which meets their reasonable expectations.

  4.  Fossil2Fuel recognizes that our customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our customers will be treated with honesty and integrity at all times.

  5.  Fossil2Fuel recognizes that by providing high quality customer service we are helping to service our customers in the best possible way.

  6.  We will listen to our customers and try to provide the services that they really want. We will not  assume that we know what they want; we will really find out and listen to the facts.

  7.  We will not give any customer the 'run-around'. If an individual cannot directly help a customer, it is their responsibility to ensure that they find someone who can and then put them in contact with the customer. If the person who is able to help the customer is unavailable it is the responsibility of the person who receives the call to ring back the customer and advise them of a time when the appropriate person will help them.

  8.  Answers to any inquiry or complaint will be easy to understand. They will be clear, concise, and straight to the point and directly address the original inquiry or complaint.

  9.  All telephone inquiries or complaints will receive at least an initial response by the next working day.

  10.  All employees dealing with customers will identify themselves either verbally or in writing and when answering the phone will give their first name.

  11.  In its aim towards efficiency and in the interest of customers, Fossil2Fuel reserves the right to limit the use of staff and resources on false or unreasonable demands.

Privacy & Safety

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at Sales@Fossil2Fuel.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at Info@Fossil2Fuel.com

Wholesale Inquiries

If you wish to add some of our products to your inventory, please contact Sales@Fossil2Fuel.com to receive more information. 

 

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments